Frequently Asked Questions
Product & Material Care
How should I clean and maintain my onyx or marble items?
To preserve the natural luster, simply wipe your items with a soft, damp cloth. Avoid using acidic cleaners, vinegar, or abrasive chemicals, as these can etch the surface of the stone. For a deeper clean, a drop of pH-neutral dish soap is all you need.
Are these products food-safe?
Yes, our serving trays, bowls, and fossil stone chopping boards are polished to a high finish and are naturally non-porous. We recommend hand-washing these items and avoiding long-term contact with highly acidic foods like lemons or tomatoes to prevent staining.
Why does my product look slightly different from the website photo?
Every piece of onyx and marble is a unique work of art by nature. Because we use genuine stone, variations in veining, color gradients, and mineral patterns are expected. This ensures that the item you receive is truly one-of-a-kind.
Can onyx items be used outdoors?
While stone is durable, onyx is a translucent and delicate material. We recommend keeping these items indoors or in covered areas, as prolonged exposure to direct sunlight and extreme temperature changes can dull the polish over time.
Customization & Orders
Do you offer custom dimensions or bespoke designs?
Yes, we specialize in custom craftsmanship. Whether you need a specific 15-inch chopping board or a custom-sized 14-inch lamp, we can work with your dimensions to create a piece that fits your space perfectly.
Can I request a specific color or veining pattern?
While we cannot “control” nature, we do our best to select raw blocks that match your preference. If you prefer a darker “fossil” look or a lighter, more translucent onyx, please let us know when placing your order.
Do you offer bulk or corporate gifting discounts?
Certainly. We provide tiered pricing for bulk orders, corporate gifts, and wholesale partnerships. Please contact our business office directly for a formal quote.
Shipping & Logistics
How do you ensure fragile stone items don’t break during shipping?
We have extensive experience in high-end logistics. Each item is securely wrapped in protective film, cushioned with high-density foam, and double-boxed to ensure it arrives in pristine condition, whether it’s traveling locally or across borders.
What is the typical lead time for an order?
Ready-to-ship items are usually dispatched within 2–3 business days. For custom-made handicrafts or bespoke dimensions, please allow 10–14 days for our artisans to hand-finish your piece.
Do you ship internationally?
Yes, we handle international shipping for both individual pieces and bulk containers. We manage the necessary export documentation to ensure a smooth delivery process to your destination.
Sustainability & Sourcing
Where is your stone sourced from?
We take pride in sourcing the finest quality onyx and marble directly from premium quarries, including the world-renowned deposits found in Pakistan. This allows us to ensure the authenticity and grade of every slab we use.
Are your products handcrafted?
Absolutely. Every item—from our swan carvings to our minimalist lamps—is hand-carved and polished by skilled artisans. We combine traditional techniques with modern designs to highlight the natural beauty of the stone.